Shipping Policy
Last Updated:
1. Shipping Areas
- We currently ship across India
- International shipping is not available at this time
- For bulk orders or special delivery requirements, please contact us at shrijuindia@gmail.com
2. Order Processing
- Orders are processed within 1-2 business days after order confirmation
- Orders placed on weekends or holidays will be processed on the next business day
- Processing time may be extended during festivals or sale periods
- We will notify you if there are any delays in processing your order
3. Delivery Timeline
- Standard Delivery: 3-7 business days depending on location
- Metro Cities: 3-5 business days
- Tier 2 & 3 Cities: 5-7 business days
- Remote Areas: 7-10 business days
- Delivery timelines are estimates and may vary based on courier service and location
4. Delivery Charges
- Standard delivery charge: ₹150 per order
- Delivery charges are non-refundable unless the order is cancelled by us
- Free delivery may be available for orders above a certain value (check current offers)
- Additional charges may apply for remote or hard-to-reach locations
5. Tracking Information
- Tracking details are sent via email and WhatsApp (if provided)
- You will receive tracking information once your order is shipped
- You can track your order status on our website or through the courier's website
- For tracking assistance, contact us at +91 8905470001
6. Delivery Process
- Our courier partners will attempt delivery at the address provided
- Please ensure someone is available to receive the delivery
- Delivery attempts are typically made during business hours (9 AM - 8 PM)
- If delivery fails, the courier will make 2-3 additional attempts
- After failed attempts, the order may be returned to us
7. Address Requirements
- Please provide complete and accurate shipping address
- Include landmark, building name, flat/house number, and pincode
- Incorrect addresses may result in delivery delays or failed deliveries
- Additional charges may apply for address corrections after order placement
8. Delivery Delays
Delivery may be delayed due to:
- Weather conditions or natural disasters
- Strikes or transportation issues
- Incorrect or incomplete address
- Unavailability of recipient
- Remote or hard-to-reach locations
We are not liable for delays caused by third-party courier services or circumstances beyond our control.
9. Product Packaging
- Products are packed securely to prevent damage during transit
- We use appropriate packaging materials to maintain product quality
- Perishable items are packed with ice packs or insulated packaging when necessary
- Please inspect the package upon delivery and report any damage immediately
10. Failed Deliveries
- If delivery fails after multiple attempts, the order will be returned to us
- Refund will be processed after receiving the returned products
- Re-delivery charges may apply for re-shipping
- Contact us within 24 hours if you want to reschedule delivery
11. Bulk Orders
- For bulk orders (10+ units), please contact us at shrijuindia@gmail.com
- Custom shipping arrangements can be made for bulk orders
- Special pricing and delivery terms may apply
12. Contact for Shipping Queries
For any shipping-related questions or concerns, please contact:
Email: shrijuindia@gmail.com
Phone: +91 8905470001
Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Please have your order number ready when contacting us for faster assistance.