1. Shipping Areas
- We currently ship across India
- International shipping is not available at this time
- For bulk orders or special delivery requirements, please contact us at shrijuindia@gmail.com or call 8109811169
2. Order Processing
- Orders are processed within 1-2 business days after order confirmation
- Orders placed on weekends or holidays will be processed on the next business day
- Processing time may be extended during festivals or sale periods
- We will notify you if there are any delays in processing your order
3. Delivery Timeline
- Standard Delivery: 3-7 business days depending on location
- Metro Cities: 3-5 business days
- Tier 2 & 3 Cities: 5-7 business days
- Remote Areas: 7-10 business days
- Delivery timelines are estimates and may vary based on courier service and location
4. Delivery Charges
- FREE DELIVERY on all orders!
- No minimum order value required
- Free delivery is automatically applied to every order
- No additional charges for remote or hard-to-reach locations
5. Tracking Information
- Tracking details are sent via email and WhatsApp (if provided)
- You will receive tracking information once your order is shipped
- You can track your order status on our website or through the courier's website
- For tracking assistance, contact us at 8109811169
6. Delivery Process
- Our courier partners will attempt delivery at the address provided
- Please ensure someone is available to receive the delivery
- Delivery attempts are typically made during business hours (9 AM - 8 PM)
- If delivery fails, the courier will make 2-3 additional attempts
- After failed attempts, the order may be returned to us
7. Address Requirements
- Please provide complete and accurate shipping address
- Include landmark, building name, flat/house number, and pincode
- Incorrect addresses may result in delivery delays or failed deliveries
- Additional charges may apply for address corrections after order placement
8. Delivery Delays
Delivery may be delayed due to:
- Weather conditions or natural disasters
- Strikes or transportation issues
- Incorrect or incomplete address
- Unavailability of recipient
- Remote or hard-to-reach locations
Note: We are not liable for delays caused by third-party courier services or circumstances beyond our control.
9. Product Packaging
- Products are packed securely to prevent damage during transit
- We use appropriate packaging materials to maintain product quality
- Perishable items are packed with ice packs or insulated packaging when necessary
- Please inspect the package upon delivery and report any damage immediately (within 24 hours)
- For damaged products, please refer to our Return Policy for resolution procedures
10. Failed Deliveries
- If delivery fails after multiple attempts, the order will be returned to us
- Contact us within 24 hours if you want to reschedule delivery to a different address
- If rescheduling is not possible, a refund will be processed for the failed delivery
- Refunds for failed deliveries will be processed within 7-14 business days
- Please note: Due to food safety regulations, we cannot reship products that have been returned to us after failed delivery attempts
11. Bulk Orders
- For bulk orders (10+ units), please contact us at shrijuindia@gmail.com or call 8109811169
- Custom shipping arrangements can be made for bulk orders
- Special pricing and delivery terms may apply
12. Contact for Shipping Queries
For any shipping-related questions or concerns, please contact:
- Address: Muskan Residency, Lalpur, Raipur, Chhattisgarh, India
- Email: shrijuindia@gmail.com
- Phone: 8109811169
- Payment Issues: 8905470001
(for payment related issues only)
- Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Note: Please have your order number ready when contacting us for faster assistance.