Return & Exchange Policy

1. Policy Overview

At Shriju, we are committed to providing you with the highest quality natural food products. Due to the nature of our products being perishable food items, we have a strict no-return and no-exchange policy to ensure food safety and hygiene standards.

We understand that customer satisfaction is paramount, and we take great care in ensuring that all products are fresh, properly packaged, and delivered in optimal condition. However, once a product leaves our facility, we cannot accept returns or exchanges for health and safety reasons.

2. No Returns Policy

Returns are not accepted for the following reasons:

• Food Safety Regulations: Once food products leave our facility, we cannot guarantee their safety or quality if returned, as we cannot verify how they have been stored or handled
• Hygiene Standards: Perishable food items cannot be resold once they have been delivered, ensuring the highest hygiene standards for all our customers
• Product Integrity: We cannot verify the integrity or freshness of returned products, which is essential for maintaining our quality standards
• Regulatory Compliance: Food safety regulations prohibit the resale of returned perishable food items

3. No Exchange Policy

Exchanges are not accepted for the following reasons:

• Similar to our return policy, we cannot accept exchanges due to food safety and hygiene concerns
• Once products are delivered, we cannot verify their condition or ensure they meet our quality standards for exchange
• This policy helps us maintain consistency and quality across all our products

4. Damaged or Defective Products

While we do not accept general returns or exchanges, we understand that exceptional circumstances may arise. In the rare event that you receive a product that is:

• Damaged during transit (visible damage to packaging)
• Defective or spoiled upon delivery
• Different from what was ordered

Please contact us immediately within 24 hours of delivery:

• Email: shrijuindia@gmail.com
• Phone: 8109811169

We will investigate the issue and work with you to find an appropriate resolution, which may include a replacement or refund at our discretion, subject to verification of the issue.

5. Quality Assurance

To ensure you receive the best quality products:

• All products are carefully inspected before packaging
• We use appropriate packaging materials to maintain freshness
• Products are stored and handled according to food safety standards
• We work with reliable courier partners to ensure timely delivery

We recommend that you:

• Inspect your order immediately upon delivery
• Store products according to the instructions provided
• Consume products before the expiry date
• Contact us immediately if you notice any issues

6. Order Cancellation

You may cancel your order under the following conditions:

• Before Processing: Orders can be cancelled if the cancellation request is received before the order is processed and shipped
• Processing Time: Orders are typically processed within 1-2 business days
• Cancellation Request: To cancel an order, please contact us immediately at shrijuindia@gmail.com or call 8109811169

Note: Once an order has been processed and shipped, it cannot be cancelled. Refunds for cancelled orders will be processed according to our refund policy.

7. Refund Policy

Refunds may be considered only in the following exceptional circumstances:

• Product damaged during transit (verified by courier)
• Product defective or spoiled upon delivery (verified within 24 hours)
• Order cancelled before processing (as per our Shipping Policy)
• Order not delivered due to our error
• Failed delivery after multiple attempts (as per our Shipping Policy)

Refund processing:

• Refunds will be processed within 7-14 business days after approval
• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider

Important: Due to food safety regulations, we cannot accept physical returns of products. Refunds are processed based on verification of the issue without requiring product return.

8. Customer Satisfaction

Your satisfaction is important to us. While we maintain a strict no-return policy for food safety reasons, we are committed to:

• Providing accurate product descriptions and images
• Ensuring timely and safe delivery
• Maintaining the highest quality standards
• Addressing any concerns promptly and professionally

If you have any questions or concerns about your order, please do not hesitate to contact us. We are here to help and ensure you have a positive shopping experience with Shriju.

9. Contact Us

For any questions regarding our return and exchange policy, or to report any issues with your order, please contact:

• Address: Muskan Residency, Lalpur, Raipur, Chhattisgarh, India
• Email: shrijuindia@gmail.com
• Phone: 8109811169
• Payment Issues: 8905470001
  (for payment related issues only)
• Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Note: Please have your order number ready when contacting us for faster assistance.